Template notice: this policy is a starting point aligned with Kenya's Data Protection Act, 2019. Please have it reviewed by your Data Protection Officer or legal adviser before publication.
Who we are
Eumake Diagnostic Laboratories ("EDL", "we") is the data controller for personal information collected through this website.
What we collect
When you submit a service request, contact form or corporate enquiry we collect only what we need to respond: your name, phone number, email address, the services you are interested in, your preferred branch and date, any notes you choose to add and, optionally, a supporting document such as a doctor's request form.
Please do not include detailed medical history in website forms. We will request any clinical information we need through appropriate channels.
How we use it
- To review and respond to your request or enquiry
- To send you updates about your request by SMS or email
- To keep records required for our operations and quality assurance
We do not sell your information or use it for unrelated marketing without your consent.
A website request is not a medical record
A request submitted through this website is not a confirmed appointment, a laboratory order or a medical report.
How we protect it
Access to personal information is limited to authorised staff according to their role. Uploaded documents are stored privately and are never publicly accessible. Activity on our systems is logged for security.
How long we keep it
Closed service requests and enquiries are deleted after the retention period configured by EDL, unless we are required to keep them longer by law.
Your rights
Under the Data Protection Act, 2019 you may request access to, correction of, or deletion of your personal data, and object to its processing. To exercise these rights, contact us using the details on our Contact page.